Rounding on employees is helpful to solicit input and promote retention when the work environment is running smoothly and all associates have the information, resources and support they need. But when the world is turned upside down, as it is now from the COVID-19 pandemic, connecting with employees is no longer a “nicety” but possibly a life-saving touch point.
Providing routine, meaningful touchpoints with employees through rounding can result in higher employee satisfaction and retention, but only if the structures, processes, and outcomes of rounding efforts are well-defined and monitored. Conducting “howdy” rounds that don’t explore core problems or respond to key issues can be more detrimental than helpful.
Employee rounding is a powerful tool to form and maintain relationships in the workplace between leaders and their frontline staff. Progressive, participatory leaders began rounding or “checking in” with their employees long before the relationship between patient satisfaction and employee satisfaction was validated by data and research.
It’s a new year and the perfect time to start implementing new tactics to increase employee satisfaction and retention. Vicki Hess, author and Top 5 Healthcare Speaker, shares 18 simple things to do to improve employee engagement in your organization:
This past month, I conducted onsite mock appraiser visits with four re-designating ANCC Magnet Program™ hospitals. These facilities are among the best in the nation, and I was overcome by the excellent outcomes and innovations in care that were evident. I was also amazed at the extra work expected from unit-level nursing managers in these outstanding facilities.
Nobl combines evidence-based practices with intuitive technology to help hospitals document and ultimately hardwire their rounding processes. But, no software, even with great prompts and customizable screens, will make a difference if we are doing the wrong things, or we are doing the right “things” with the wrong intent.
Attending the AONE annual meeting has become a tradition for me since 2007. The opportunity to network with other nursing leaders and colleagues and to attend presentations by nationally and internationally known speakers makes this one a priority for many. Having worked as a conference planner in my early days as a CNS, I respect the work it takes to orchestrate one of these events and create the seamless experience for the attendees.