As more and more healthcare facilities adopt the principles of lean methodology to inform quality care improvement, it is important for all stakeholders to understand and use these tools within the realm of patient experience, not just quality and safety and how to improve patient care. True empowerment begins when frontline governance leaders are also included, especially if they are expected to be part of nurse leader rounding.
Take a look at how Wellstar Paulding used Nobl Predictive Experience and Nobl Predictive Scores to improve patient experience and patient experience scores. Download or read the full Beryl Institute case study.
Beryl Case Study: Improved First Impressions at Your Front Door - Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department
The introduction of an engaged and highly trained Patient Ambassador Rounding Program in the ED 24-hours a day for five days a week produced remarkable improvements in nine survey areas of patient experience in the ED of a large academic medical center.