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Recognizing the Importance of Patient Experience
The Academy of Medicine (previously known as the Institute of Medicine) defines health care quality as "the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.1" Over 20 years ago, the Academy identified six key aims to improve healthcare system quality – safe, timely, effective, efficient, equitable, and patient-centered care. Since that time, each of these concepts has been defined, explored, and measured in a variety of ways.
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