The little things that go above and beyond the basic behaviors to create a “personal” experience or “wow” for each patient are important. These small but significant actions can make a big difference in patients’ perceptions of each encounter with a care provider. Individual staff members don’t have to wait for the whole facility to launch one of the best practices, they can create a change one provider and one patient/family at a time. Choose one new thing to implement each month.

Nurses spend an average of 10,000 minutes per month responding to call lights because they are frequently called into patient rooms for position adjustment, toileting assistance, and to ease pain. A patient-centric rounding tool will increase patient experience in your organization by proactively anticipating patient needs. A nurse rounding tool can save you time with automatic data aggregation and reports, workflow gains, and streamline communication.

Rounding with patients can often lead to concerns that must be resolved by different departments. Service recovery is efficient with a tool that can quickly communicate with other departments.

Music has long been considered a therapy to help behavioral and mental health patients cope with challenges and ease stress. As healthcare continues to makes strides in improving the experience for all patients, clinicians are finding that music can benefit a variety of patient populations in both inpatient and outpatient facilities.

Patients undergoing a conscious treatment or procedure can benefit greatly from listening to soothing music; helping them relax and decrease muscle tension. This helps reduce a patient’s pain by shifting their focus and lowering anxiety.