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From Planetree to Patient Experience – A CNOs Story

My early nursing career offered me a variety of care areas and work settings. Shortly after graduating with my BSN, I began my nursing career in Labor & Delivery at a hospital in downtown Omaha. While not as notorious as some other inner-city facilities in the country, it was a reality check and an often-stressful setting for a ‘farm-girl’ from rural Nebraska. My eyes were quickly opened by the cases that we saw in this trauma center caring for a diverse population.

Beryl Case Study: Improved First Impressions at Your Front Door - Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department
The introduction of an engaged and highly trained Patient Ambassador Rounding Program in the ED 24-hours a day for five days a week produced remarkable improvements in nine survey areas of patient experience in the ED of a large academic medical center.
Recognizing the Importance of Patient Experience
The Academy of Medicine (previously known as the Institute of Medicine) defines health care quality as "the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.1" Over 20 years ago, the Academy identified six key aims to improve healthcare system quality – safe, timely, effective, efficient, equitable, and patient-centered care. Since that time, each of these concepts has been defined, explored, and measured in a variety of ways.
Helping Patients Feel Comfortable Giving Feedback

One of the realities of life is that we are constantly giving and receiving feedback. Sometimes feedback is formal, such as annual performance reviews or meetings with supervisors or faculty. Other times it is as casual as a reassuring smile from a colleague or mentor when mastering a new task or comforting another. How we process and apply feedback is influenced by many things. Comments or feedback might take the mind to a similar stressful experience in the past or to a pleasant memory surrounding a success.

Linking Executive and Nurse Leader Rounding to Magnet Stories

Every January, millions of people start the new year with good intentions, if not true resolutions. For the past 16 years, January has marked a different milestone for me – an uptick in organization activities related to the ANCC Magnet Recognition Program® and a 10-month countdown to the annual ANCC Magnet Conference. The 2020 Covid-19 pandemic prevented me from attending the conference in person for the first time since 2003.

Press Release: Nobl Team Members Earn Top Certification as Patient Experience Professionals

Lincoln, NE – Nobl is pleased to announce that the Katie Haifley and Erika Allison, BSN, RN have recently earned the credential of Certified Patient Experience Professional (CPXP). 

Creating a PX Pathway

Since the launch of the ‘triple aim” and the initiation of the Affordable Care Act, the impact of patient satisfaction on the healthcare industry bottom-line has taken on new priority. The connection between employee engagement and patient experience also continues to emerge. Surveying patients after discharge is big business and there are multiple vendors available to provide HCAHPS and other additional customized questions sets for facilities of all sizes.

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