Tailoring Care Through Integration of Patient Data with Wellstar Health
September 21, 2022 | 12:00-1:00 CST
Discover how the digital integration of a patient's past survey data with the patient's current healthcare encounter led to this healthcare system achieving the 2020 Malcolm Baldrige Award. Some of the key innovations explored in this session include daily voice of the customer huddles, experience heat-maps, and visual experience flagging outside of the patient's door.
This is an encore presentation from the 2022 Beryl Insittute Elevate PX Conference
The modern manager: leveraging a rounding tool to stay connected to your employees in a digital age
October 25, 2022 | 12:00-12:30 CST
In this webinar, we will explore modern tactics a manager can use to stay connected to their employee including the latest research and industry trends regarding employee engagement, rounding and experience.
Rounding Without Results? Using Data to Resolve Pitfalls
November 15, 2022 | 12:00-1:00 CST
Join us as we explore reasons why rounding processes may not be working and best practice tips to
correct course and set a pathway for success.
1. Describe key data elements to differentiate poor rounds from effective rounds.
2. Explore ways to use the robust data capabilities of a digital rounding tool to improve workflow.