Every January, millions of people start the new year with good intentions, if not true resolutions. For the past 16 years, January has marked a different milestone for me – an uptick in organization activities related to the ANCC Magnet Recognition Program® and a 10-month countdown to the annual ANCC Magnet Conference. The 2020 Covid-19 pandemic prevented me from attending the conference in person for the first time since 2003.
Take a look at how Wellstar Paulding used Nobl Predictive Experience and Nobl Predictive Scores to improve patient experience and patient experience scores. Download or read the full Beryl Institute case study.
Beryl Case Study: Improved First Impressions at Your Front Door - Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department
The introduction of an engaged and highly trained Patient Ambassador Rounding Program in the ED 24-hours a day for five days a week produced remarkable improvements in nine survey areas of patient experience in the ED of a large academic medical center.