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Patient Experience Webinars

Patient Experience Webinars

Join us for these interactive webinars to define, discuss and build a plan to improve your rounding processes. The webinars feature a range of topics from industry trends on patient experience to home-grown tactics that attendees can implement today. These programs are intended for nursing and patient experience leaders who wish to design or enhance their rounding programs and processes. 

 

Each 60-minute webinar will welcome a limited registration to ensure that all have a chance to actively participate and ask questions to the Nobl team of rounding experts.

Webinars are designed to have periodic moments of reflection and discussion through the presentation so that attendees can interact with fellow webinar attendees.

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The Future of Patient Experience: Creating a Predictive Algorithm

December 2, 2021 | 1:00-2:00 CST

Discover how a group of organizations embarked on a journey to create a predictive patient experience algorithm to predict if patients are having positive or negative experiences in real-time. Using a combination of data from the EMR, patient rounds, and experience surveys, the algorithm evolved from rudimentary to an adaptive robust predictive model. Attendees will learn the unique trends that the research team discovered that led to a predictive patient experience model.

Organizations can apply these learning and innovative findings into their own work to transform patient experiences and run their own predictive experiments. Discover ideas on how organizations can use this powerful predictive data to apply a combination of peak experience interventions to impact patient satisfaction outcomes.

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The Art & Science of Leadership Rounding

January 26, 2022 | 12:00-1:00 CST

Leadership rounding on patients can have a profound impact on patient's experience when an empathetic leader builds a relationship with the patient based on respect and trust. Mastering the skills behind a purposeful round involves not only inquiring about experience but gently influencing experience. 

In this webinar, we will explore how users can move beyond using leadership rounding as a method to survey to a daily practice that empowers patients and creates a remarkable moment on their journey.

Register for this workshop