The Future of Patient Experience: Creating a Predictive Algorithm
December 2, 2021 | 1:00-2:00 CST
Discover how a group of organizations embarked on a journey to create a predictive patient experience algorithm to predict if patients are having positive or negative experiences in real-time. Using a combination of data from the EMR, patient rounds, and experience surveys, the algorithm evolved from rudimentary to an adaptive robust predictive model. Attendees will learn the unique trends that the research team discovered that led to a predictive patient experience model.
Organizations can apply these learning and innovative findings into their own work to transform patient experiences and run their own predictive experiments. Discover ideas on how organizations can use this powerful predictive data to apply a combination of peak experience interventions to impact patient satisfaction outcomes.
The Art & Science of Leadership Rounding
January 26, 2022 | 12:00-1:00 CST
Leadership rounding on patients can have a profound impact on patient's experience when an empathetic leader builds a relationship with the patient based on respect and trust. Mastering the skills behind a purposeful round involves not only inquiring about experience but gently influencing experience.
In this webinar, we will explore how users can move beyond using leadership rounding as a method to survey to a daily practice that empowers patients and creates a remarkable moment on their journey.