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Hardwiring processes is a universal challenge in healthcare where things change quickly, and mistakes can be life-threatening. Madonna Rehabilitation Hospitals strive to visit and address patient needs hourly using a standardized process to provide consistently excellent care. After several years of manual documentation, their proactive rounding process had not been hardwired and outcomes were not at the desired level.
Each year a group of healthcare organizations are recognized for their commitment to nursing excellence through the ANCC Magnet Recognition Program®. This distinguished designation is for those organizations who exemplify knowledge, expertise, discovery, and innovation in the delivery of nursing care. Reflecting on the conference, Nobl Chief Nursing Officer Dr.
In 2017, Lea Albright, Hospitalist Program Manager, needed to impact physician communication and discharge instruction HCAHPS scores. With limited practice by private physicians, the activities of the hospitalists were driving the data. A lack of provider specific patient comments from HCAHPS scores limited buy-in by physician leaders to enforce needed behavior changes to improve communication.