Company News, Resources, and Industry Best Practices
As the surge of the novel coronavirus pandemic reaches a crisis level in many areas of the country, nurse leaders are barely able to address the day to day operations of their facilities and units, let alone think about if, and how, they can round on patients and families during this difficult time. But right now, the value of these rounds goes far beyond our patient satisfaction goals or standardization of processes.
Lincoln, NE – Nobl is pleased to announce that the Katie Haifley and Erika Allison, BSN, RN have recently earned the credential of Certified Patient Experience Professional (CPXP).
Since the launch of the ‘triple aim” and the initiation of the Affordable Care Act, the impact of patient satisfaction on the healthcare industry bottom-line has taken on new priority. The connection between employee engagement and patient experience also continues to emerge. Surveying patients after discharge is big business and there are multiple vendors available to provide HCAHPS and other additional customized questions sets for facilities of all sizes.
Join Nobl for free interactive workshops to define, discuss and build a plan to improve your leader rounding processes. This program is intended for nursing and patient experience leaders who wish to design or enhance their current unit-level patient rounding programs and processes. In these workshops you will work with industry professionals to create an adaptive plan to best fit the rounding needs of your department.
The term “extended stay” refers to patients who are hospitalized for a longer than expected or desired. In the Emergency Department, an extended stay patient maybe an outpatient who stays longer than 23 hours or is “boarded” while awaiting an acute care bed. In acute care, an extended stay is one that exceeds the accepted length of stay (LOS) standardized by third-party payers and regulatory guidelines.