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Company News, Resources, and Industry Best Practices

Finding Time for Employee Engagement

“All my leaders are in staffing right now”, a Nobl partner shared with me on a recent call. “We’re struggling to find the time to engage and connect.” Sentiments similar to these can be heard more and more across healthcare organizations, with leaders stretched thinner than ever before.  But with this pressure comes burnout, both for leaders and staff, and disengagement.

Lean Methodology and the Patient Experience

As more and more healthcare facilities adopt the principles of lean methodology to inform quality care improvement, it is important for all stakeholders to understand and use these tools within the realm of patient experience, not just quality and safety and how to improve patient care. True empowerment begins when frontline governance leaders are also included, especially if they are expected to be part of nurse leader rounding. 

How to Perform Leadership Rounds on Patients in a Clinic Setting

Leadership rounding on patients is a common tactic in acute care hospitals as a way for leadership to understand their patients’ experiences as they are happening and to positively influence the perception of their care.

A Tool to Improve Unit Level Caring Culture, Staff Retention, and Performance
The Great Resignation, or the “Big Quit” as it has also been described, is crossing many industries because of the pandemic but none more so than healthcare. We are 24 months into this healthcare crisis with nursing staff, unlicensed ancillary staff, and providers all feeling the stress of ongoing surges of the infection. Many are experiencing varying levels of emotional distress/burnout, physical illness, and or economic stress.
Service Recovery for Patient Loyalty

After working at a large patient satisfaction survey company, I have heard my fair share of patient stories. Although some stories were enthusiastic praises of the facility and the staff, more often, they were descriptions of terrible patient experiences. From losing an item at the hospital and never receiving follow-up to horror stories of poor quality of care. I’ve heard it all. A patient, who had filed a complaint with the hospital about a missing wallet, told me that “they [the hospital] never cared enough to look”.

Effective and Active Listening to Prevent Patient Experience Issues
Customers today have choices, multiple choices. Regardless of whether the need is for pet supplies, home repair or healthcare, consumers today are more informed and more likely than ever to ‘shop around.’ Increasing and sustaining market share for any product depends on satisfying the purchaser. For decades, the healthcare industry was exempt from some of this scrutiny because insurance companies paid the bills submitted and patients followed the advice of their medical provider about the need for services.