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Improving the Emergency Department Patient Experience

The emergency department often is a patient’s first encounter with a hospital. This poses a unique opportunity for departments to get the patient’s experience off to the right start.

As leaders of these departments, we must never forget that small things do matter and that a patient’s experience is the sum of all their experiences and interactions. In this article, we are going to share two different strategies to understand the voice of your patients and employees that visit and work in your emergency department.

Educational Webinars: Leader and Employee Rounding

 

If you are new to Leader or Employee rounding, or if you just want to make sure that you are utilizing your programs to the fullest extent, we have a webinar that can help you. Nobl is excited about being able to share some of our webinars on the ways our partners are making the most of their rounding programs. These webinars we have had the pleasure of hosting recently and want to make sure that you didn't miss information that could help your organization.

Nobl Joins The Beryl Institute Community

June 10, 2019 – Dedicated to improving the patient experience for the patients and families at the hospitals and clinics they serve, Nobl recently joined The Beryl Institute community as an organizational member and corporate sponsor.

The Beryl Institute serves as a resource for shared information and proven patient experience practices, a dynamic incubator of leading research and new ideas and an interactive connector of leaders and practitioners.

Best practices to consider when using tablets to round on patients

As more and more hospitals and medical facilities start to use tablets for rounding it is important to know the best practices for using mobile devices in clinical areas. Leader rounding is one of the main types of rounds collected through tablets.

Setting up a digital bedside shift report audit

Bedside shift report is an evidence-based practice designed to enhance communication with patients by including them in the handoff process from one care provider to another. Failures of communication during these transitions may result in patient harm, negative patient experiences and loss of trust in providers and/or the facility.

5 Simple Strategies for Nurses to Improve the Patient Experience

Nurses have an immense opportunity to impact the patient experience. Being in contact with the patient more than any other caregiver gives nurses the unique advantage to impact a patient's hospital experience. As hospital administrators and nurse leaders we have the responsibility to outfit our front-line staff with the tools to provide excellent service, empathetic connection, and high quality care.