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Company News, Resources, and Industry Best Practices

Beryl Case Study: Improved First Impressions at Your Front Door - Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department
The introduction of an engaged and highly trained Patient Ambassador Rounding Program in the ED 24-hours a day for five days a week produced remarkable improvements in nine survey areas of patient experience in the ED of a large academic medical center.
National Nurses Week: Celebrating Nurses Now and Everyday

When the American Nurses’ Association announced the theme for National Nurses’ Week 2020 as ‘The Year of the Nurse and the Nurse Midwife’ no one could have anticipated how true that tagline would become. As the COVID-19 virus expanded into a pandemic causing millions, of often critically ill, highly contagious patients to descend on hospitals and other healthcare facilities, nurses around the world stepped up as they always do.

Recognizing the Importance of Patient Experience
The Academy of Medicine (previously known as the Institute of Medicine) defines health care quality as "the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.1" Over 20 years ago, the Academy identified six key aims to improve healthcare system quality – safe, timely, effective, efficient, equitable, and patient-centered care. Since that time, each of these concepts has been defined, explored, and measured in a variety of ways.
The Importance of Patient Experience for Margin and Market Share

If you’ve worked in healthcare for any length of time you’ve probably heard the saying “no margin, no mission.” As a nursing leader, I had to learn terms like EBIDA, productive versus non-productive hours, fixed assets, expense variances, and the intricacies of tax accountability for regular payroll versus bonus hours.

Helping Patients Feel Comfortable Giving Feedback

One of the realities of life is that we are constantly giving and receiving feedback. Sometimes feedback is formal, such as annual performance reviews or meetings with supervisors or faculty. Other times it is as casual as a reassuring smile from a colleague or mentor when mastering a new task or comforting another. How we process and apply feedback is influenced by many things. Comments or feedback might take the mind to a similar stressful experience in the past or to a pleasant memory surrounding a success.

Linking Executive and Nurse Leader Rounding to Magnet Stories

Every January, millions of people start the new year with good intentions, if not true resolutions. For the past 16 years, January has marked a different milestone for me – an uptick in organization activities related to the ANCC Magnet Recognition Program® and a 10-month countdown to the annual ANCC Magnet Conference. The 2020 Covid-19 pandemic prevented me from attending the conference in person for the first time since 2003.