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Three Ways to Use Rounding to Address Employee Engagement and Retention

As an active member of the American Organization of Nursing Leadership (AONL) and the American Nurses Association (ANA), I have direct access to the latest ‘nursing news’ from across the nation.  The July 2022 issue1 of the American Nurse Journal featured an article by Jodi Waddoups, related to active nursing professional engagement. She encouraged nurses to find their voice and to trust their instincts.  The article provided strategies for all levels of nursing to improve nurse engagement.

Finding Time for Employee Engagement

“All my leaders are in staffing right now”, a Nobl partner shared with me on a recent call. “We’re struggling to find the time to engage and connect.” Sentiments similar to these can be heard more and more across healthcare organizations, with leaders stretched thinner than ever before.  But with this pressure comes burnout, both for leaders and staff, and disengagement.

Lean Methodology and the Patient Experience

As more and more healthcare facilities adopt the principles of lean methodology to inform quality care improvement, it is important for all stakeholders to understand and use these tools within the realm of patient experience, not just quality and safety and how to improve patient care. True empowerment begins when frontline governance leaders are also included, especially if they are expected to be part of nurse leader rounding. 

How to Perform Leadership Rounds on Patients in a Clinic Setting

Leadership rounding on patients is a common tactic in acute care hospitals as a way for leadership to understand their patients’ experiences as they are happening and to positively influence the perception of their care.

A Tool to Improve Unit Level Caring Culture, Staff Retention, and Performance
The Great Resignation, or the “Big Quit” as it has also been described, is crossing many industries because of the pandemic but none more so than healthcare. We are 24 months into this healthcare crisis with nursing staff, unlicensed ancillary staff, and providers all feeling the stress of ongoing surges of the infection. Many are experiencing varying levels of emotional distress/burnout, physical illness, and or economic stress.
Service Recovery for Patient Loyalty

After working at a large patient satisfaction survey company, I have heard my fair share of patient stories. Although some stories were enthusiastic praises of the facility and the staff, more often, they were descriptions of terrible patient experiences. From losing an item at the hospital and never receiving follow-up to horror stories of poor quality of care. I’ve heard it all. A patient, who had filed a complaint with the hospital about a missing wallet, told me that “they [the hospital] never cared enough to look”.