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Company News, Resources, and Industry Best Practices

Effective and Active Listening to Prevent Patient Experience Issues
Customers today have choices, multiple choices. Regardless of whether the need is for pet supplies, home repair or healthcare, consumers today are more informed and more likely than ever to ‘shop around.’ Increasing and sustaining market share for any product depends on satisfying the purchaser. For decades, the healthcare industry was exempt from some of this scrutiny because insurance companies paid the bills submitted and patients followed the advice of their medical provider about the need for services.
Moving patients from a good to a great experience

Think about a memorable experience in your life; one that you won’t ever forget. Odds are it's on one end of the experience spectrum either being a positive or negative experience. While there are many defining moments in our life that stem from an accident or luck, there are a plethora of opportunities to curate positive yet memorable experiences for the patients we care for in our healthcare organizations. 

The Art and Science of Leadership Rounding
Often the nature of my work in patient experience calls upon me to reflect about my own experiences as a patient and what the difference was from the experiences that I felt like they truly care for me and understood my needs versus those experiences that made me feel insignificant and without a say. As someone who has rheumatoid arthritis, I am no stranger to getting my blood drawn. I’ve had my blood drawn in many different healthcare organizations from state-of-the-art facilities with beautiful windows and modern furniture to small lab offices that play rock and roll music at a high volume while they take vial of your blood.
Using Employee Rounds to Recognize Overload & Enhance Spiritual Health

The COVID-19 pandemic has touched everyone in some manner over the last 18 months, but those in the healthcare industry have not only been challenged in their personal lives but also in their professional lives in a unique way. Staff who were able to cope well, demonstrating tremendous resilience during 2020 and into early 2021, are not faring as well with the 2021 surge of the variant that is now sweeping across the land.

Leading by Example: Inspiring Engagement in Employee and Patient Rounding

With 15 years of experience as a national nursing excellence consultant, I have had the opportunity to work with literally hundreds of healthcare leaders from over 200 facilities.  One thing that always stands out is the difference between those who actually ‘walk the talk’ and become role models for processes, professional behaviors, work ethic, attitude, and accountability, and those who don’t.  Successful leaders know that effective delegation is key to handle a broad scope of command by leading through systems.  But

Best Practices for Sharing and Reviewing Data from the Nobl Rounding Platform

Data. It’s a word often used in healthcare to back-up our findings, justify our next steps, or in some cases lead us to a new conclusion. While we live in a world of big data, we may not intuitively know how to use this effectively to create change. In fact, only 15% of healthcare organizations in a recent Tableau IDC whitepaper are data leading. Data leading organizations are those with strong enterprise-wide data cultures. Yet 83% of CEO’s in the same survey want their organization to be more data driven.